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Next forum:
12 November
2008, Excel, London |
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China's
inbound tourism overview
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Group
Tours
This is the traditional form of travel to China, which started
in the 1970’s. Since early 1990 tour groups to China have been
the mainstay of incoming tourism with mass tourism groups
arriving from Korea, Japan, and Taiwan. Western tour groups
have tended to be smaller in number and focused on cultural
attractions more than natural scenery. This is due to the
difficulty in travel within China and the lack of convenient
services of western standards in most naturally significant
sites.
With the increased popularity of
China as an exotic destination finally accessible to general
tourists, operating tours to China became fashionable in the
90’s especially in USA, Canada, UK, Germany and France. The
range of tours on offer is wide, from budget tours sold by
agents in the market and operated by the large state owned
agencies in China, to specialised up market tours by small
tour operators who employ their own staff in China or use
private, quality land operators.
Invariably, there is often a
mismatch between expectation and delivery, which is greater in
the case of agencies leaving all the operation to the Chinese
handler. Control of guides, buses, restaurants and
accommodation is tricky because of the size and the language.
With a variety of personalities in each group, and the innate
drive of Chinese hosts to please their guests, it is
inevitable that some members of a group tour will find many
things to be unhappy about.
Typical complaints
Too many people in the group,
takes too long to check-in, get on and off the bus and queue
for attractions.
Packed itinerary leaving no free
time to rest or walk around.
Tipping not included in package
price but encouraged by the escort and guides, often not very
subtly.
Food not clean or not tasty
enough, bland, greasy (not what is expected from Chinese
food).
Frequent stops at factory outlets
and government run stores for souvenirs.
Hotel location far from city
centre, not expected standard, breakfast selection not
satisfactory.
In broad terms, group tours may be
divided into those planned by Chinese land operators and
escorted by a Chinese nationally licensed guide, and those
planned by western specialist operators who use their own
staff as escorts, either flying with the group or a local
representative who meets them on arrival. These tend to
receive less complaints due to the personal attention to
details given. |
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Independent tours
The FIT market to China is young, and follows in the footsteps
of two distinct trends.
The business traveller
Business has been done with China
in an open way since the 70’s when German, French, British and
later American and Australian business people would fly to the
main Chinese hubs for meetings with business partners and
inspections of manufacturing sites and real estate. Since the
90’s China’s open door policy and increasing international air
routes saw a drop in air ticket prices and the ability of
people to combine their business activities with leisure ones.
The increased reliability of domestic air carriers helped the
visitors go further a field.
As infrastructure improved the
business travellers would bring along their family or return
as tourists with their family or friends. Using the personal
connections that they have made in China, they would receive
help from locals in planning and making reservations. This led
to more leniency on the part of the Chinese authorities
towards independent travel, which was originally frowned upon
and actively discouraged.
The authorities initially thought
only low budget travellers would travel on their own, and had
suspicions of spying and western ideas influencing Chinese
people. They preferred organised groups that they could
control and follow, allowing them to visit only specific areas
and towns.
The business travel phenomenon
shows the authorities and local business that FIT is a
lucrative market that can and should be exploited. Over the
past 10 years only, many private travel companies have been
setup specifically targeting the FIT and business traveller,
offering hotel reservation services, flight bookings and tour
packages. Despite the increase in incoming business,
overwhelmingly the western FIT business is home grown, coming
from expatriates who feel comfortable travelling around China
by themselves.
The
backpacker
Independent budget travellers have
been going to China since the 80's. Before then young people
did visit China as students of Chinese, martial arts or
Chinese medicine. Others were contracted as foreign language
teachers. They were able to travel inside China using
government issued documents allowing them to pay local prices,
stay in hotels reserved for locals and use the local currency.
As explained above, this was not easy. Unless they spoke
Chinese, travelling in China independently was a real
struggle.
The impact of the backpacker
culture on China’s tourism development cannot be
underestimated. Most of the popular tourist attractions now
visited by millions of Chinese tourists and throngs of foreign
tour groups were until only a few years ago secluded and
idyllic backpacker hangouts. They served only basic
accommodation in guest houses and simple restaurants selling
local food. In place after place, the trend of backpackers
‘opening up’ a destination to mass tourism has repeated
itself. Internationally, the inclusion of certain spots in the
‘Lonely Planet’ or similar guide books brought about more
interest from package tourists and groups, along with a demand
for better standard accommodation and food. In many instances,
the attraction of the place to foreigners was the impetus to
Chinese tourists to start visiting. We can see the same trend
in Dali, Yangshuo, Lijiang, and Jiuzaigou to name a few.
Leisure package FIT
These two trends led to a new concept for China travel – the
FIT package. The demand came from:
Business travellers wishing to add
on a leisure experience at the end of the visit;
Ex-backpackers returning on a
higher budget and expecting more comfort;
People who have tried mass group
travel and wish to experience the freedom of independent
travel with some assistance from the travel agent.
China is not an established
destination for individual packages. The cost for FIT is much
higher than for groups largely because of the need for full
escort services and the short supply of quality accommodation
in city centres. The underdeveloped infrastructure and
reliance on internal flights also increase the cost of an FIT
package compared to a group package.
There are signs that more people
are picking up guide books, booking flights and accommodation
with a travel agent and heading to China by themselves, with
friends or family. The advent of new, clean and safe budget
hotel chains throughout China is stimulating this trend.
China's infrastructure is improving by leaps and bounds.
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Aviation
The main
gateways into China are: Hong Kong, Shanghai, and Beijing. The
secondary gateways are: Guangzhou, Kunming, Chengdu, and
Dalian. Most international airlines fly to China and Chinese
carriers now fly to many international destinations. The
Chinese carriers with international routes are Air China,
China Eastern, China Southern and Shanghai Airlines.
Domestic airports are usually
efficient, modern and small enough for short processing time.
Catering and shopping outlets are minimal and over priced.
Rail
Shanghai, Beijing, Guangzhou and
Hong Kong have underground rail systems. Tianjin, Wuhan and
Shenzhen have limited service and are constructing a larger
network. Chongqing has an elevated monorail. Where an
underground network exists, it is efficient, safe and cheap.
It is recommended for tourists who wish to experience Chinese
city life.
China’s rail network is extensive
and now includes a link to Tibet! It is the main method of
transport for most of China’s citizens despite the growing
popularity of flights. The rail companies operate at
provincial level and lack a central computer system that links
all of them together. It is therefore not possible to issue
train tickets other than from the point of departure.
Reservations are normally opened one to two weeks in advance,
and popular routes are filled quickly. Travelling overnight or
several hours on a Chinese train is part of the experience of
travelling in China. |
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Roads
The road network in China has been greatly expanded in the
last decade, especially in the vicinity of popular tourist
attractions, to cope with the growth in coach and private car
traffic. Long stretches of newly built highways are still
quiet on inter-city routes, while city centres are chocking
from traffic jams. In the major cities private car ownership
has mushroomed to an unsustainable growth level, to the extent
that Shanghai has began restricting the number of car plates
it issues each month. Owning a car is a status symbol for the
younger generation.
Domestic tourists mostly travel in large groups, and demand
large coaches. Most Chinese buses and mini buses used by
domestic tour operators have little leg room for the western
tourist. Coaches offered to foreign tourists tend to be
slightly roomier, though long rides in coaches will not be
very comfortable.
Each city is different when it comes to taxi service levels.
In general the smaller the city and the further away it is
from the eastern seaboard, the lower service standards are.
Self drive car rental is available in the major cities of
Beijing, Shanghai, and Guangzhou. It is not recommended for
short term visitors since driving in China is dangerous. Many
of the private car drivers do not have formal training.
Driving licenses can be obtained by bribes and traffic
enforcement is lacking. There are hardly any signs in English,
which makes navigating tricky.
Once the proverbial home of the bicycle, this symbol of
proletariat China is being rapidly replaced by the car. There
are still millions of bicycles on the streets every day, but
they are now seen as a nuisance by the authorities who try to
curb their access to major routes, in order to ease
congestion. Riding a bike in China can be a great experience
but not for the faint hearted, due to the sheer volume of
traffic. |
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China sightseeing
highlights
Most tours take in the various
sites in Beijing before moving on to visit the most famous
cultural attractions of China. In Beijing, the ‘must see’
attractions are: Forbidden City, Tiananmen Square, Temple of
Heaven, the Lama temple and Confucius temple, the Summer
Palace, the Ming tombs and the Great Wall. While Beijing has
many museums, they are more of interest to domestic tourists
and lack accessible information for western tourists. It is
worth noting that the drive to improve tourism infrastructure
is ongoing leading up to 2008, so the situation of many tour
attractions will improve.
Xian in Shaanxi province is famous
for the army of terracotta soldiers buried in the tombs of
Emperor Qin Shi Huangdi from 200 BC. It is a worthwhile one
day stop over.
Guilin is famous for its beautiful
landscape of strange rock formations shooting out of the
valley floor, the calm Li River as well as growing popularity
of nature sports such as mountain biking and rock climbing.
Yunnan province is possibly the
most diverse province for tourist attractions, with its varied
climate ranging from snow covered mountains in the north to
tropical rain forests in the south, and a large number of
minorities living in traditionally built villages. Highlights
of Yunnan include Lijiang ancient city, the Stone Forest near
Kunming, and Xishuang Banna, a tropical paradise more
resembling Thailand than China.
Sichuan province conjures images
of hot, spicy food and Giant Pandas. It has both although much
more of the former. Chongqing, a metropolis of provincial
status, has equally spicy food and is the gateway to cruises
on the Yangzi River through the three gorges. With the
construction of the three gorges dam, the scenery is not as
striking as it used to be but the cruise is smoother. Near
Chengdu the sacred mountain of Emeishan and the Giant sitting
Buddha statue of Leshan are famous tourist attractions.
Tibet has long held a fascination
to westerners as a religious centre of Buddhism. It is now a
regular tourist destination though a special permit is
required from foreigners to go there. The high altitude and
distance from the rest of China rule Tibet out as part of a
general China itinerary. The recent opening a a railway line
to Lhasa has already resulted in a tourism book to the area.
Shanghai is China’s most modern
and fast moving city. Visiting this ‘Paris of the East’ is a
chance to see how far China has come in its modernisation
drive. Chinese are proud of their accomplishments in the city
and routinely put it in tourist itineraries. The nightlife,
shopping and cityscapes are undoubtedly exciting, but do not
hold a particular attraction to people from Europe. It can be
added to a long itinerary at the end of the trip, to catch up
on some retail therapy and western style entertainment.
Hainan Island is known as the
‘Hawaii’ of China and attracts holiday makers as the only pure
sun&sea resort destination in the country.
There are many other attractions
around China that cannot be mentioned due to space
constraints. Many are seasonal in nature due to the extremes
in climate. |
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